Information Technology Enabled Services

ITeS provide a range of IT-intensive processes and services, which includes business process outsourcing (BPO) and knowledge process outsourcing (KPO), provided from a distant location and delivered over telecom networks. ITeS focus on verticals such as content management, finance and accounts, research and analytics segment.

ITeS includes:

Customer Interaction Services

Back Office Operations

Transcription/Translation services

Content Development

The favoured application areas are areas where there is huge amount of data that needs to be processed and utilised for delivering the results, or the data is the outcome of the service. In all cases, without use օf IT the task would otherwise be unmanageable. Some of the most important areas where IT enabled services can be deployed are:

 

  • Telemarketing
  • Helpdesk
  • Customer Support Centres
  • Data Ware House
  • Transcription Centres
  • GIS Mapping for Transport tracking
  • Electronic Distribution